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Protecting Patient Access at Mount Sinai

Our Work with Aetna

For several months, Mount Sinai Health System has been talking with Aetna about renewing our contract. We are doing everything we can to stay in Aetna’s network and maintain your in-network access to the physicians and services you depend on.

Haga clic aquí para ver la carta del 12 de agosto.
请点击此处查看 8 月 12 日的信函。

In the event our contract expires before an agreement is reached, we may be out of Aetna’s network starting on Friday, November 8. This change would apply to both commercial and Medicare Advantage plans.

A network change could cause you to pay more out of pocket to continue receiving health care from the Mount Sinai providers you trust. To find out if you receive health insurance under Aetna, check the insurance provider’s name on your health insurance card, review your employee benefits, or ask your employer’s human resources department.

Please note: The following patient groups would not be impacted by the termination:

  • Mount Sinai South Nassau employees insured under Mount Sinai South Nassau’s Aetna employee plan.
  • Icahn School of Medicine at Mount Sinai students enrolled in the Aetna Student Health Plan.

What You Need to Know

  • Nothing changes today. Please keep all the appointments and procedures you have scheduled with Mount Sinai hospitals, physicians, and outpatient services. Do not delay routine health screenings, procedures, or tests that are vital to your health.
  • Emergency care is always covered, no matter our contract status with Aetna. Your insurance company is required by law to cover emergencies at in-network rates.

What You Can Do Today

  • Keep all scheduled appointments and procedures with Mount Sinai, and avoid delaying routine health screenings, procedures, or important tests.
    Aetna may continue to cover your care at in-network rates for a period of time through “continuity of care” benefits if you are being treated for certain health conditions. We will provide more information on how to request this benefit from Aetna in the coming weeks.
  • If you receive insurance through your employer, tell your Human Resources or Benefits Department that you want to keep access to Mount Sinai Health System’s high-quality providers and services.
  • Call Aetna at the number on the back of your insurance card and let them know you want to keep access to the Mount Sinai providers and services you know and trust.

Contact Us

For any other questions, call Mount Sinai’s dedicated community information line.

883-623-1258